She was at her wits end when we got the call! This past November we worked with a woman who recently moved to Vancouver from Hamilton to be closer to her children. What should have been a transforming experience turned out to be chaotic, disappointing and botched by unqualified, uncaring movers. Though the company (who shall remain unnamed) has been in business for many years, my client and I discovered after doing a bit of on-line research and blogging, her debacle was not an uncommon occurrence with others who had used this company.
We won’t go in to absolute detail but her story is as follows. After deciding to move to the Coast her daughter thought she’d found the perfect company to assist with moving her Mother across the country. My client knew she was in trouble when the day before her scheduled move, they called to confirm the time the movers were to arrive. The agreed time did not sound right and she questioned whether they’d have enough time to pack all of the contents of her apartment. “Oh, we have to pack your items too?” said the guy on the line. At this point, it was too late to make any changes and Jane (not her real name) hoped for the best. After all, the company has been in business for a long time.
When the movers arrived the next day, Jane left the apartment so as not be in the way of the movers. Now, let me explain, Jane is a senior, has MS and is in a wheelchair and felt she would simply be in the way.
We will spare you all the details – suffice it to say her items did not arrive in tact nor did they arrive on time. Jane had to take up residence at the local YWCA because they couldn’t find her items and therefore she could not move into an empty apartment. She had to hound them daily by phone to ask them to find her stuff. Many times her calls were not returned by anyone from the administration office. Finally when her items arrived, furniture had not been packed properly and had been damaged in the move, items were missing, components of some of her furniture were missing (like the glass shelves from her china cabinet and the hose from her vacuum cleaner), items had been dumped into boxes with opened powder detergent resulting in spoiled contents of boxes. This is just a sampling of problems that were encountered. We simply want to make a point because our client realized she had made one grave error. She had not done her homework on the company she was employing to move her. Secondly, she realized she should have never left the premises and assumed the contents of your home were being handled with care.
It wasn’t until after this harrowing experience that Jane realized that there are many blogs filled with complaints and horror stories from others who have used this company. If this helps at least one person – then our job is done. Remember – do your due diligence before employing anyone to help you move.
We won’t go in to absolute detail but her story is as follows. After deciding to move to the Coast her daughter thought she’d found the perfect company to assist with moving her Mother across the country. My client knew she was in trouble when the day before her scheduled move, they called to confirm the time the movers were to arrive. The agreed time did not sound right and she questioned whether they’d have enough time to pack all of the contents of her apartment. “Oh, we have to pack your items too?” said the guy on the line. At this point, it was too late to make any changes and Jane (not her real name) hoped for the best. After all, the company has been in business for a long time.
When the movers arrived the next day, Jane left the apartment so as not be in the way of the movers. Now, let me explain, Jane is a senior, has MS and is in a wheelchair and felt she would simply be in the way.
We will spare you all the details – suffice it to say her items did not arrive in tact nor did they arrive on time. Jane had to take up residence at the local YWCA because they couldn’t find her items and therefore she could not move into an empty apartment. She had to hound them daily by phone to ask them to find her stuff. Many times her calls were not returned by anyone from the administration office. Finally when her items arrived, furniture had not been packed properly and had been damaged in the move, items were missing, components of some of her furniture were missing (like the glass shelves from her china cabinet and the hose from her vacuum cleaner), items had been dumped into boxes with opened powder detergent resulting in spoiled contents of boxes. This is just a sampling of problems that were encountered. We simply want to make a point because our client realized she had made one grave error. She had not done her homework on the company she was employing to move her. Secondly, she realized she should have never left the premises and assumed the contents of your home were being handled with care.
It wasn’t until after this harrowing experience that Jane realized that there are many blogs filled with complaints and horror stories from others who have used this company. If this helps at least one person – then our job is done. Remember – do your due diligence before employing anyone to help you move.
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